GLOSSARY
Active listening |
Process of analyzing and evaluating what another person is saying in an effort to understand the speaker's feelings or the true meaning of the message |
Avoiding style
|
An approach to conflict which tries to manipulate circumstances so that conflict does not surface. |
Brainstorming
|
A technique designed to foster group productivity by encouraging interacting group members to express their ideas in a noncritical fashion. |
Communication flow |
The direction (upward, downward, horizontal) messages travel through the networks in an organization. |
Decoding |
Process of translating a message into the thoughts or feelings that were communicated. |
Editor
|
Director of a newspaper´s news and editorial department; may be subordinate to the publisher or on equal footing, depending upon the newspaper´s organization. |
Formal communication systems
|
Communication links and networks determined and sanctioned by the organization. |